Mobile Application Privacy Policy

Last Updated: 29/10/2024

At StimLink.com, your privacy is our top priority. This Mobile Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our services through the StimLink mobile application ("App"). We are committed to providing transparency regarding the data we gather from mobile users and how it is handled, ensuring that your information is secure and used responsibly.

By downloading, installing, and using the StimLink mobile app, you agree to the terms outlined in this Mobile Privacy Policy. If you do not agree, please discontinue the use of our app and uninstall it from your device.

1. Information We Collect via Mobile App

When using the StimLink mobile app, we collect specific types of information to deliver, improve, and secure our services. The data we collect includes:

  • Personal Identification Information: Name, email address, phone number, date of birth, and other personal details provided during registration or through forms within the app.

  • Device Information: Information about your mobile device, including device type, operating system, unique device identifiers, and mobile network information.

  • App Usage Data: Information about how you interact with the app, including features accessed, frequency of use, app settings preferences, and crash logs.

  • Location Data: If enabled, we collect precise geolocation data to offer location-based services, such as identifying nearby stimulus assistance resources.

  • Push Notifications Data: If you opt-in to receive push notifications, we collect data related to the types of notifications you receive and your interactions with them.

We will always seek your consent before collecting sensitive information or location data through your mobile device.

2. How We Use Your Mobile Data

The information collected through our mobile app is used for the following purposes:

  • To Provide Core Services: We use your personal and usage data to deliver the stimulus assistance services you request, including submitting applications, accessing government programs, and tracking your application status.

  • To Enhance Mobile Experience: We analyze your interactions with the app to improve its performance, optimize the user experience, and identify bugs or crashes.

  • Location-Based Services: With your consent, we use location data to provide information on nearby stimulus centers or offices that can assist with applications and support.

  • Notifications and Updates: We may send you push notifications about relevant stimulus programs, policy changes, or updates on your application. You can manage your notification preferences in the app settings.

  • Security and Fraud Prevention: We use your device information and app usage patterns to monitor for suspicious activity and prevent unauthorized access or fraud.

3. Mobile Analytics and Tracking Technologies

Our app uses third-party analytics tools to better understand how users engage with the mobile platform. These tools may collect various mobile app usage metrics such as screen views, click paths, session duration, and feature engagement. Technologies used include:

  • Mobile App Analytics SDKs: Software development kits (SDKs) integrated into the app to gather performance and usage metrics.

  • Tracking Pixels and Beacons: Small graphic images or snippets of code embedded in the app to track user actions.

These tools help us improve app performance and enhance your experience. However, your information is anonymized for analytics purposes, and we do not track your identity unless explicitly necessary for service delivery.

4. Permissions Required by the App

The StimLink app may request the following permissions from your mobile device, each serving a specific purpose:

  • Location Permissions: Used to provide personalized services, such as identifying nearby assistance centers.

  • Camera Access: Enables you to upload documents or photos required for stimulus assistance applications.

  • Microphone Access: If necessary, for specific services such as voice-based support or interaction.

  • Push Notifications: Allows us to send timely updates about your account or assistance programs.

  • Storage Access: Enables the app to store essential data and documents related to your applications.

You can control or revoke these permissions at any time through your device’s settings, but please note that disabling certain permissions may impact the app’s functionality.

5. Third-Party Data Sharing in the Mobile App

We do not share your personal information with third parties for their marketing purposes. However, we may share mobile app data under specific circumstances, including:

  • Service Providers: Trusted third-party vendors may access data necessary to provide technical support, app hosting, analytics, or customer service.

  • Government Authorities: If you submit an application for stimulus assistance, we may share your information with relevant government agencies and departments to facilitate your request.

  • Business Transfers: In the event of a merger, acquisition, or other business transition, mobile user data may be transferred to the new entity as part of the transaction.

Any third party accessing your data is required to adhere to strict privacy and security guidelines, ensuring your information remains confidential.

6. Data Storage and Security

We are committed to safeguarding your data while using the StimLink mobile app. To protect your personal and sensitive information, we implement industry-standard security measures, including:

  • Encryption: Data transmitted between the app and our servers is encrypted using secure protocols, such as SSL (Secure Socket Layer).

  • Authentication: Multi-factor authentication (MFA) and other security measures are implemented to prevent unauthorized access to your account.

  • Secure Storage: Sensitive information, such as financial and identification details, are encrypted when stored on our servers or on your mobile device.

Although we take these precautions, no mobile application or digital transmission is entirely immune to security risks. Users are encouraged to protect their mobile devices with passwords and to regularly update the app to the latest version for optimal security.

7. Data Retention for Mobile Users

We retain mobile user data for as long as it is necessary to fulfill the purposes outlined in this Mobile Privacy Policy, or as required by applicable law. For example:

  • Personal Information: Retained until your account is deactivated or deleted, unless otherwise required for legal or regulatory purposes.

  • Usage Data: Retained for analytical purposes but is anonymized and does not personally identify you.

  • Location Data: Retained only as long as necessary to provide location-based services or until you revoke location access.

8. Your Rights as a Mobile User

As a mobile user of StimLink, you have rights concerning your personal information. These rights include:

  • Access to Your Data: You can request a copy of the data we collect about you via the mobile app.

  • Correction of Inaccurate Data: You may request corrections to any inaccurate or outdated personal information.

  • Data Portability: You have the right to request the transfer of your personal information to another service provider.

  • Revocation of Permissions: You can revoke app permissions (e.g., location, camera) at any time via your device settings.

  • Data Deletion: You may request that your data be deleted from our servers, subject to any legal obligations to retain it.

To exercise any of these rights, please contact us at help@stimlink.com. We will respond to your request promptly and ensure that your rights are respected.

9. Children's Privacy in the Mobile App

The StimLink mobile app is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has used the app and submitted personal information, we will take immediate steps to delete the data from our servers. If you are a parent or guardian and believe we have inadvertently collected such information, please contact us at help@stimlink.com.

10. International Data Transfers

StimLink’s mobile app is available for users globally, but we are based in the United States. If you are accessing the app from outside the U.S., your data may be transferred and processed in the U.S. or other countries where data protection laws may differ from those in your jurisdiction. By using the app, you consent to these data transfers in compliance with this policy.

11. Changes to the Mobile Privacy Policy

We may update this Mobile Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or new services and technologies. When we make significant updates, we will notify you either through the app, via email, or by posting the new policy on our website. The "Last Updated" date at the top of the policy will reflect the most recent changes. Your continued use of the app after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or feedback regarding this Mobile Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

StimLink.com

426 W Fir Rd #1007, Carthage, MO 64836

help@stimlink.com

(833) 673-1358

We are committed to addressing your privacy concerns and ensuring that your personal information remains secure while using the StimLink mobile app.

By using the StimLink mobile app, you agree to the terms of this Mobile Privacy Policy. If you do not agree with any part of this policy, please discontinue using the app immediately.